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Supporter promise

At Room to Heal, our work is only possible because of our amazing supporters like you.  

We value all of the different types of support you provide, whether giving your time through volunteering or pro bono work, giving a donation or grant, fundraising for us, or leaving a gift in your will. 

Whichever way you give to Room to Heal, we want you to be happy with your experience.

We are registered with the Fundraising Regulator and commit to their Codes of Practice and their Fundraising Promise. In summary, this means we commit to:

In addition, we aim to ensure that all support, collaborations and partnerships with Room to Heal share our ethical values, uphold human rights and never knowingly cause harm to any individual. We also commit to ongoing learning, reflecting and improving our work through all of our partnerships.

If you have a query, feedback, compliment or complaint about our fundraising or how we have communicated with you, please contact Jane at jane.matthews@roomtoheal.org who will be happy to help. 

We always aim to reply within 2 working days. Our staff are highly committed but work part-time,  so we thank you in advance for your patience. 

We hope you have a rewarding experience through giving to Room to Heal. 

Thank you for your support!